IT Help Desk

The City of Shafter’s Information Technology Help Desk has been structured as the first level of contact for staff members who require IT assistance. City staff can contact the Help Desk via phone, web portal or electronic mail. The definitive goal is to provide resolutions for user requests as efficiently as possible. This involves troubleshooting hardware/software issues, providing technical support to staff members, and/or providing step-by-step guidance through specific tasks. The IT department strives to narrow down the average resolution time, however, this is also dependent upon the complexity of the issue.

Please note the following:

- Help Desk tickets are prioritized by the criticality level, allowing support to resolve issues appropriately.

- An internal IT knowledge repository is regularly maintained to store comprehensive information on IT issues and processes.

- The Help Desk Portal is kept up-to-date on the latest software releases to help promote security and provide additional portal improvements.

- Tickets created after hours will be reviewed the following workday between 8am-9am and assigned appropriately.


Contact Us


  1. Aaron Herrera

    IT Specialist II


    Michael Rogers

    IT Specialist I


    336 Pacific Ave

    Shafter, CA 93263


    Ph: 661-746-5000


    Help Desk Web Portal (Internal)

    Helpdesk.Shafter.com


    Hours

    Monday - Friday 

    8 a.m. - 5 p.m.

IT Tools4